Don't lose them
A WhatsApp that answers, reminds and follows up, written in your words and sent at the right moment.
- Today
- A message arrives at 9pm and waits until morning. A booking is forgotten. A quote gets no follow-up.
- With us
- A first reply in seconds, a reminder before the booking, one kind follow-up, and a list each morning of who to call back.
Who it is for
- Type of businessLocal businesses in Dubai with one WhatsApp number that customers write to.
- SituationYou are busy or closed while enquiries keep arriving, and bookings are sometimes missed.
- The signalMessages that arrive in the evening and wait until the morning, or quotes that go quiet after “I'll think about it”.
What is included
Evening WhatsApp reply
When a customer writes after closing, they receive a first, kind reply within seconds: a thank-you, the hours your team is back, and one question about the day that suits them. Nothing about prices or offers. The next morning, you open a short list of who wrote, what they asked, and who to call back first.
Reminders and one-tap confirmation
Each booked customer receives a reminder 24 hours before and another 2 hours before, with a one-tap confirmation. If someone cancels, the freed time is offered to the next customer on your list, in your words. Reminders start from your booking system; if it already sends them well, we leave that part alone.
Quote follow-up
Many quotes end with “I'll think about it”. On day three, the customer receives one kind message with one question, written by you and approved before it goes out. If they reply, your team takes over. If they don't, the quote stays on your list and nobody is chased twice.
Review invitations
Two hours after the visit, the customer receives a short private question first: how did it go? A good answer is followed by an invitation to leave a review on your Google profile. A less good one goes to your team, quietly, so it can be handled in person before it becomes public.
Quotes and contracts from your template
Your team writes two lines from the phone: the service, the customer's name, the details. The quote or contract comes back a moment later, built from your own template, with your wording, in the two languages you choose. Nothing is invented: every line comes from your price list and your documents.
What we need from you
- The WhatsApp number your customers write to, and whether it is a personal number or WhatsApp Business.
- How you take bookings today: an app, a calendar or a spreadsheet.
- Your wording: how your team greets, reminds and follows up, so every message sounds like you.
- Your price list and the templates you use for quotes and contracts, if any.
- One person in your business who approves the messages and receives the list each morning.
Set-up happens around your normal opening hours. Nothing goes live before you have approved every message; then 30 days live, then a review on your numbers.
What is not included
- Hosting and domainsYour website stays on your hosting, in your name.
- Software licencesYour booking system, WhatsApp Business and any tool you already pay for.
- Photos and videosWe use what you have or tell you what is missing.
- Advertising budgetAlways paid by you directly to the platform, never through us.
- Certified translationsLegal or technical texts that need a sworn translator.
Built around what you already use
- A free look first
Your booking system, your WhatsApp, your Google profile. If something already works, we leave it alone.
- Written in your words
Every automated message starts from your wording and is approved by you before it goes out. No promotional content in automated messages.
- Reviewed on your numbers
After 30 days live, a one-page report: enquiries by source, appointments kept, positions, AI answers. You decide on your own data.
Questions about “Don't lose them”
What happens if a customer asks for a price in the evening?
The automated reply never quotes a price or an offer. It thanks the customer, says when the team is back, and asks which day suits them. Your team answers the price question in the morning, in person.
Can we still answer by hand?
Yes. Every conversation stays in your WhatsApp and your team can step in at any moment. Automated messages only cover the moments when nobody can answer.
Do you need access to our customer records?
No. We work with the minimum: a name, a number, a booking time and the wording of the messages. Where that information is stored is agreed with you before anything goes live.
The same work, for your kind of businessSee it for clinics →See it for gyms →